Reservation Policy

Full payment is due at the time of booking for all Big Toy Playground reservations. The Big Toy Playground has a 48 hour cancellation policy. Your reservation is refundable less a 25% cancellation fee if cancelled 60 days prior to your reservation. If cancelled at least 48 hours prior to your reservation, but after the 60 day deadline, you will be refunded less a 50% cancellation fee. Cancellations within 48 hours of your reservation are non-refundable. If Big Toy Playground needs to cancel due to weather or another reason, we will either reschedule you for another session or will provide a full refund.

If you need to reschedule your session and do so at least 48 hours prior to your reservation, the change will be made at no charge.

You will be operating large equipment, so safety is a top concern. Participants must be able to physically operate the equipment on their own. All participants must speak and understand English. Participants must not be intoxicated or under the influence of any substances. All participants must be age 14 and older (please bring ID showing age) and participants under age 18 must have a release signed by a parent or guardian. Please arrive 15 minutes before your scheduled session time. The safety class starts promptly at the time your session is scheduled. Participants who are late and miss this training may not be able to continue with the session and the reservation will be non-refundable. All sessions are for one person per machine at one time. Closed toe shoes are required for all participants. Failure to meet any of the above criteria will result in your session being cancelled and the reservation is non-refundable.